CX, Marketing, & Digital Business Leaders
Whether you are a seasoned professional or a passionate leader, we invite you to join this exciting conversation and discover how you can create value and differentiate yourself through Customer Intelligence, and hear:
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How to understand the authentic reality of your customers
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Why Customer Loyalty Is More Crucial Than Ever
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Ensure trust and privacy in the era of genAI
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What influences customer retention and attrition
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How to Demonstrate the Value of Customer Experience (CX)
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How to protect your CX budget
At the Customer Intelligence Briefing, you will discover new insights and tactical strategies to transform your customer experience (CX).
THIS EVENT IS FOR CX & PRODUCT PROS LOOKING TO:
BETTER UNDERSTAND CUSTOMERS
INCREASE CUSTOMER LOYALTY AND RETENTION
PROVE THE ROI OF CUSTOMER EXPERIENCE
Program
Customer Intelligence (CI) briefings represent a privileged opportunity to transmit relevant information related to CX aspects in order to enrich knowledge and monitoring as offensive weapons of the business strategy. Each Briefing will offer:
Who will attend
Marketing and Sales Managers • Customer Service and Support Managers • Innovation and Technology Leaders • User Experience Designers • Data Scientists and Analysts • Marketing Automation Specialists • Customer Experience Managers • Customer Relationship Managers (CRM) • Customer Loyalty Managers • Customer Operations Managers • Contact Center Managers • Product Development and Innovation Managers • Technology Managers • Insights and Analytics Managers • Executives (CEO, CMO, COO, CTO)
Why attend
Explore the latest trends, opportunities and developments in customer experience, with experts, CX influencers and consultants.
Discover innovative practices, case studies specific to the Moroccan market and successful CX initiatives across a variety of sectors.
Connect with experienced leaders from the CX community to share expertise and experiences.
After each briefing, leave inspired with concrete recommendations to demonstrate the value of CX and improve the customer experience. In 2025.
CI Event Series
40 professionals - 200 minutes - 10 Meets
Rejoignez nous pour un parcours de savoir et de prospective
Affinytix ambitionne d’ouvrir la voie en explorant les tendances, stratégies, études de cas et technologies qui façonnent l’avenir des entreprises.
Networking
Speaking
Foresights
Knowledge
What's in it for you?
Make the CI Briefing Series the catalyst for your transformation and gain insights on alignment, trust, loyalty, measurement, AI and more. Everything you need to unlock the potential of high-value customer experiences and adapt your digital strategies.
What will you get out of it? Expert insights to help you set clear goals, accurately measure your performance, align your metrics with your business goals, and find the balance between traditional and emerging technologies to drive growth and revenue.
Conditions
Places are exclusively reserved for CX and Sales Marketing professionals.
A limited number of 36 places are available per briefing.
Registration is free and reserved for professionals and managers.
Sellers of solutions and services are not eligible.
The briefings will take place in Casablanca. The site will be communicated soon.
A coffee reception and a coffee break are planned.
To reserve your place, complete the form.
The date of each briefing will be announced 30 days before it is held.
Each briefing will last three hours and twenty minutes. From 9 a.m. to 12:20 p.m.
The first briefing will take place at the end of January 2025
To contact us: hello@affinytix.com
To sponsor a briefing or the series contact info@affinytix.com
Reserve your place
Meet other industry leaders who are tackling today's biggest business challenges.
Places are limited to 36 people. Registrations are free and subject to confirmation.